The best way to handle shadow AI? Combine tactics – Computerworld– www.computerworld.com
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EXCERPT:
“Simply blocking AI tools is not a sustainable solution,” says Boris Kolev, global head of technology at JA Worldwide, a global educational nonprofit with almost 5,000 employees that serves more than 20 million people a year.
For JA Worldwide in particular, the problem was exacerbated by the fact that there was no approved solution until three months ago. As a result, employees got into the habit of using personal AI platforms.
“It was totally uncontrolled,” Kolev says. “Everyone who wanted to explore AI was using public models.”
At the beginning, people didn’t worry about what they shared and uploaded. “We tried to implement some policies, like ‘don’t upload corporate information.’ But it was hard to know what people were doing.”
Plus, AI was being embedded everywhere. On Windows. In people’s phones. “A user cannot avoid it,” says Kolev.
Then, earlier this year, the organization built a routing system, with enterprise-safe versions of Claude and ChatGPT running in private environments on AWS and Azure, in addition to some open-source models.
